Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are due for wellness visits and preventive care.

• Engage in professional communication, explaining the purpose of each call in a friendly and helpful manner.

• Motivate pet owners to arrange wellness appointments and routine veterinary visits.

• Assist in scheduling appointments, confirming clinic locations, availability, and other appointment details.

• Address routine inquiries using approved scripts and clinic protocols.

• Professionally manage objections, hesitations, and questions.

• Record calls, client feedback, appointment bookings, and follow-up tasks in designated systems.

• Honor client communication preferences and respect requests for no contact.

• Refer medical inquiries or concerns to the appropriate veterinary personnel.

• Meet standards for call quality, outreach activities, accurate documentation, and appointment scheduling.

• Provide support to veterinary clinics throughout the United States.

⛳️ Requirements

• Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Excellent spoken English communication skills with a professional telephone demeanor.

• Comfort with making frequent outbound calls and engaging confidently with customers.

• Ability to build rapport, actively listen, and communicate with patience and empathy.

• Strong persuasion and objection-handling capabilities without being overly aggressive or pushy.

• Exceptional attention to detail and precise data entry skills.

• Proficient in using computers, CRM systems, phone systems, and scheduling software.

• Dependable, accountable, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional work-from-home environment is required.

• Windows 11 computer is necessary; Macs are not accepted.

• Minimum of 16 GB RAM.

• i5 processor or higher is required.

• Webcam and wired USB headset are necessary.

• Additional monitors are preferred.

• Reliable wired high-speed internet connection via Ethernet cable is essential.

• A backup power solution is needed.

• Strong written and verbal communication skills in English are mandatory.

• An English resume is required.

• Successful completion of a relevant background check may be necessary.

• Availability to work Monday through Friday during the operating hours of 7:00 AM–7:00 PM Pacific Time is essential; schedule flexibility is required.

🏝️ Benefits

• Weekly pay in arrears.

• Paid training.