Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets require wellness visits and preventive care.

• Articulate the purpose of these calls in a friendly, supportive, and professional manner.

• Motivate pet owners to arrange wellness appointments and routine veterinary check-ups.

• Assist in scheduling appointments, confirming clinic locations, availability, and appointment specifics.

• Address routine inquiries using approved scripts and clinic protocols.

• Manage objections, hesitations, and questions while ensuring a positive customer experience.

• Record calls, client responses, appointment bookings, and follow-up needs in designated systems.

• Honor client communication preferences and respect do-not-contact requests.

• Forward medical inquiries or concerns to the appropriate veterinary personnel.

• Fulfill expectations regarding call quality, outreach activities, accurate documentation, and appointment scheduling.

• Provide support to veterinary clinics nationwide across the United States.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Strong spoken English communication abilities and a professional telephone presence.

• Comfort in making frequent outbound calls and engaging confidently with customers.

• Capability to build rapport, actively listen, and communicate with patience and empathy.

• Strong skills in persuasion and objection handling without being overly aggressive or pushy.

• Exceptional attention to detail and accurate data-entry capabilities.

• Proficient in working with computers, CRM platforms, phone systems, and scheduling software.

• Dependable, responsible, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, dedicated work-from-home setup.

• Candidates must reside in Mexico.

• Availability to work a shift during the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday.

• Windows 11 computer; Macs are not permitted.

• Minimum of 16 GB RAM.

• i5 processor or higher.

• Webcam and wired USB headset.

• Additional monitors.

• Reliable wired high-speed internet connection via Ethernet cable.

• Backup power solution.

• Strong written and verbal English communication skills.

• Submission of an English resume is required.

• Successful completion of any applicable background check, if necessary.

• Experience in veterinary clinics or animal care is preferred but not essential.

• Experience in healthcare or medical appointment scheduling is preferred.

• Experience in customer retention and appointment-setting campaigns is preferred.

• Previous experience handling outbound calls to existing customers or clients is preferred.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.