Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are due for wellness visits and preventive care.

• Articulate the purpose of the calls in a friendly, helpful, and professional manner.

• Motivate pet owners to schedule wellness appointments and routine veterinary visits.

• Assist with scheduling appointments, providing information on clinic locations, availability, and appointment specifics.

• Address routine inquiries using approved scripts and clinic guidelines.

• Manage objections, hesitations, and questions while ensuring a positive customer experience.

• Record calls, client feedback, appointment bookings, and follow-up actions in designated systems.

• Respect clients' communication preferences and adhere to do-not-contact requests.

• Refer medical inquiries or concerns to the appropriate veterinary staff.

• Fulfill expectations for call quality, outreach activities, accurate documentation, and appointment scheduling.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Strong spoken English communication skills and a professional telephone demeanor.

• Comfortable with making frequent outbound calls and engaging confidently with customers.

• Ability to establish rapport, actively listen, and communicate with patience and empathy.

• Strong persuasion and objection-handling abilities without being overly aggressive or pushy.

• Excellent attention to detail and precise data-entry skills.

• Proficient in using computers, CRM platforms, phone systems, and scheduling software.

• Dependable, responsible, punctual, and capable of working independently.

• Ability to follow scripts, procedures, and quality standards while adapting naturally to conversations.

• A quiet, professional, and dedicated work-from-home environment.

• Windows 11 computer; Macs are not permitted.

• Minimum of 16 GB RAM.

• i5 processor or higher required.

• Webcam and wired USB headset necessary.

• Additional monitors are preferred.

• Reliable wired high-speed internet connection via Ethernet cable.

• Backup power solution is required.

• Availability to work a shift within the operating window of 7:00 AM–7:00 PM Pacific Time, Monday through Friday.

• Strong written and verbal English communication skills.

• Submission of an English resume is mandatory.

• Completion of a relevant background check may be required.

• Experience in veterinary or healthcare settings is beneficial but not essential.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.