Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are due for wellness visits and preventive care.

• Professionally and helpfully explain the purpose of the calls.

• Motivate pet owners to arrange wellness appointments and regular veterinary visits.

• Assist clients with scheduling appointments, locating clinics, checking availability, and providing appointment details.

• Answer routine inquiries using authorized scripts and clinic guidelines.

• Professionally manage objections, hesitations, and questions.

• Accurately document calls, client responses, appointment bookings, and follow-up requirements in the designated systems.

• Respect client communication preferences and comply with do-not-contact requests.

• Escalate medical inquiries or concerns to the appropriate veterinary staff.

• Meet expectations for call quality, outreach activity, documentation accuracy, and appointment scheduling.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Excellent spoken English communication skills and a professional telephone demeanor.

• Comfortable making frequent outbound calls and engaging confidently with customers.

• Ability to establish rapport, actively listen, and communicate with patience and empathy.

• Strong persuasion and objection-handling abilities without being overly aggressive or pushy.

• Exceptional attention to detail and proficiency in data entry.

• Comfortable using computers, CRM systems, phone technology, and scheduling software.

• Dependable, accountable, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, and dedicated work-from-home environment.

• Windows 11 computer; Macs are not accepted.

• Minimum of 16 GB RAM.

• i5 processor or higher.

• Webcam and wired USB headset required.

• Additional monitors are preferred.

• Reliable wired high-speed internet connection via Ethernet cable.

• Backup power solution in place.

• Availability for a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday to Friday.

• Strong written and verbal English communication skills.

• Submission of an English resume is required.

• Successful completion of a relevant background check may be necessary.

• Veterinary or healthcare experience is a plus but not mandatory.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.