Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current clients of veterinary clinics whose pets are due for wellness visits and preventive care.

• Engage in professional communication, providing a friendly and helpful explanation for each call.

• Motivate pet owners to arrange wellness appointments and routine veterinary visits.

• Assist with scheduling appointments, confirming clinic locations, availability, and appointment specifics.

• Address routine inquiries using approved scripts and clinic protocols.

• Professionally manage objections, hesitations, and questions from clients.

• Record calls, client feedback, appointment bookings, and follow-up actions in designated systems.

• Honor client communication preferences and respect do-not-contact requests.

• Refer medical inquiries or concerns to the appropriate veterinary staff.

• Fulfill expectations for call quality, outreach efforts, accurate documentation, and appointment scheduling.

• Complete all necessary stages of the hiring process, including resume evaluation, questionnaire, one-way video interview, pre-screen interview, live interviews, and background check.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Excellent spoken English communication skills along with a professional telephone demeanor.

• Comfortable making frequent outbound calls and engaging confidently with customers.

• Ability to foster rapport, actively listen, and communicate with patience and empathy.

• Strong skills in persuasion and objection handling, while maintaining a non-aggressive approach.

• Exceptional attention to detail and proficiency in accurate data entry.

• Proficient with computers, CRM platforms, phone systems, and scheduling software.

• Dependable, responsible, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, dedicated work-from-home environment is required.

• Windows 11 computer; Macs are not acceptable.

• Minimum of 16 GB RAM.

• i5 processor or better.

• Webcam and wired USB headset are necessary.

• Additional monitors are preferred.

• Reliable wired high-speed internet connection via Ethernet cable is essential.

• Backup power solution should be in place.

• Availability to work Monday through Friday within the timeframe of 7:00 AM–7:00 PM Pacific Time.

• Strong written and verbal communication skills in English are required.

• Submission of an English resume is mandatory.

• Successful completion of a relevant background check may be necessary.

• Experience in veterinary or healthcare settings is a plus, though not required.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.