Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are overdue for wellness visits and preventive care.

• Articulate the purpose of calls in a friendly, supportive, and professional manner.

• Motivate pet owners to book wellness appointments and routine veterinary visits.

• Assist with scheduling appointments, confirming clinic locations, availability, and appointment specifics.

• Address routine inquiries using approved scripts and clinic protocols.

• Manage objections, hesitations, and inquiries while ensuring a positive customer experience.

• Accurately record calls, client responses, appointment bookings, and follow-up needs in designated systems.

• Honor client communication preferences and respect do-not-contact requests.

• Escalate medical inquiries or concerns to the appropriate veterinary personnel.

• Meet standards for call quality, outreach activity, precise documentation, and appointment scheduling.

• Provide support to veterinary clinics across the United States.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Excellent spoken English communication skills and a professional phone demeanor.

• Comfortable making frequent outbound calls and engaging confidently with customers.

• Ability to establish rapport, actively listen, and communicate with patience and empathy.

• Strong persuasion and objection-handling abilities without being overly aggressive or insistent.

• Exceptional attention to detail and accurate data entry skills.

• Proficiency in using computers, CRM systems, phone technologies, and scheduling software.

• Dependable, responsible, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while adapting naturally to conversations.

• A quiet, professional, dedicated work-from-home setting.

• Windows 11 computer; Mac systems are not accepted.

• Minimum of 16 GB RAM.

• i5 processor or higher.

• Webcam and wired USB headset.

• Additional monitors.

• Reliable wired high-speed internet connection via Ethernet cable.

• Backup power solution.

• Strong written and verbal English communication skills.

• Submission of an English resume is required.

• Successful completion of a relevant background check may be required for shortlisted candidates.

• Availability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday.

• Flexibility in scheduling.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.