Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are due for wellness visits and preventive care.

• Articulate the purpose of each call in a friendly, supportive, and professional manner.

• Motivate pet owners to arrange wellness appointments and routine veterinary visits.

• Assist clients with scheduling appointments, identifying clinic locations, checking availability, and understanding appointment details.

• Address routine inquiries using approved scripts and clinic protocols.

• Manage objections, hesitations, and inquiries while ensuring a positive customer experience.

• Accurately document calls, client responses, appointment bookings, and follow-up requirements in designated systems.

• Honor client communication preferences and respect requests for no contact.

• Escalate medical inquiries or concerns to the appropriate veterinary personnel.

• Meet standards for call quality, outreach activities, documentation accuracy, and appointment scheduling.

• Assist veterinary clinics across the United States by helping pet owners maintain up-to-date wellness care.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Strong spoken English communication abilities and a professional telephone presence.

• Comfortable making frequent outbound calls and engaging confidently with customers.

• Capable of building rapport, actively listening, and communicating with patience and empathy.

• Strong persuasion and objection-handling skills while maintaining a non-aggressive approach.

• Exceptional attention to detail and precise data-entry capabilities.

• Proficient in using computers, CRM platforms, phone systems, and scheduling software.

• Reliable, responsible, punctual, and able to work independently.

• Ability to adhere to scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, dedicated work-from-home environment.

• Windows 11 computer (Macs NOT accepted).

• Minimum 16 GB RAM.

• i5 processor or higher.

• Webcam and wired USB headset.

• Additional monitors.

• Reliable wired high-speed internet connection via Ethernet cable.

• Backup power solution.

• Availability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday.

• Strong written and verbal English communication skills.

• Submission of an English resume.

• Successful completion of an applicable background check may be required.

• Experience in a veterinary clinic or animal care setting is preferred.

• Experience in healthcare or medical appointment scheduling is preferred.

• Background in customer retention and appointment-setting campaigns is preferred.

• Experience making outbound calls to existing customers or clients is preferred.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.