Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are overdue for wellness visits and preventive care.

• Articulate the reason for the calls in a friendly and professional manner.

• Motivate pet owners to arrange wellness appointments and regular veterinary visits.

• Assist with scheduling appointments, providing information on clinic locations, availability, and appointment specifics.

• Address routine inquiries using approved scripts and clinic guidelines.

• Manage objections, hesitations, and questions while ensuring a positive customer experience.

• Accurately document calls, client feedback, appointment bookings, and follow-up actions.

• Honor communication preferences and respect do-not-contact requests.

• Refer medical inquiries or concerns to the appropriate veterinary staff.

• Meet standards for call quality, outreach efforts, documentation accuracy, and appointment scheduling.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Proficient spoken English communication skills with a professional telephone demeanor.

• Comfortable making frequent outbound calls and engaging confidently with customers.

• Ability to establish rapport, actively listen, and communicate with patience and empathy.

• Strong skills in persuasion and handling objections without being overly aggressive or forceful.

• Exceptional attention to detail and proficiency in accurate data entry.

• Comfortable using computers, CRM platforms, phone systems, and scheduling software.

• Dependable, responsible, punctual, and capable of working independently.

• Ability to follow scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, and dedicated work-from-home environment.

• Windows 11 computer; Macs are not permitted.

• Minimum 16 GB RAM required.

• i5 processor or higher is necessary.

• Webcam and wired USB headset must be available.

• Additional monitors are preferred.

• Consistent wired high-speed internet connection via Ethernet cable is required.

• Backup power solution is necessary.

• Submission of an English resume is mandatory.

• Successful completion of a relevant background check may be required.

• Availability for a shift within the 7:00 AM–7:00 PM Pacific Time operational window, Monday through Friday.

• Experience in veterinary or healthcare settings is a plus but not essential.

🏝️ Benefits

• Weekly payments in arrears.

• Compensated training.