Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are due for wellness visits and preventive care.

• Articulate the purpose of the calls in a friendly and professional manner.

• Motivate pet owners to arrange wellness appointments and routine veterinary visits.

• Assist with scheduling appointments, confirming clinic locations, checking availability, and providing appointment details.

• Address routine inquiries using approved scripts and clinic guidelines.

• Professionally manage objections, hesitations, and inquiries.

• Accurately document calls, client feedback, appointment bookings, and follow-up needs in designated systems.

• Respect client communication preferences and adhere to do-not-contact requests.

• Forward medical inquiries or concerns to the appropriate veterinary personnel.

• Meet performance expectations for call quality, outreach efforts, documentation precision, and appointment scheduling.

• Provide support to veterinary clinics across the United States.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Strong verbal English communication skills and a professional phone demeanor.

• Comfortable with making frequent outbound calls and engaging confidently with customers.

• Ability to establish rapport, actively listen, and communicate with patience and empathy.

• Proficient in persuasion and handling objections without being overly aggressive or pushy.

• Excellent attention to detail and precise data-entry abilities.

• Comfortable utilizing computers, CRM platforms, phone systems, and scheduling applications.

• Dependable, accountable, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, dedicated work-from-home setup.

• Must have a Windows 11 computer; Macs are not accepted.

• Minimum of 16 GB RAM.

• i5 processor or higher.

• Webcam and wired USB headset required.

• Additional monitors preferred.

• Reliable wired high-speed internet connection via Ethernet cable.

• Backup power solution necessary.

• Strong written and verbal English communication skills.

• English resume mandatory.

• Successful completion of a relevant background check may be required.

• Availability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating hours, Monday through Friday.

• Experience in veterinary or healthcare settings is beneficial but not essential.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training provided.

• Work-from-home environment.

• Flexible scheduling options.