Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are overdue for wellness visits and preventive care.

• Articulate the purpose of calls in a friendly, supportive, and professional manner.

• Motivate pet owners to arrange wellness appointments and routine veterinary check-ups.

• Assist in appointment scheduling, confirming clinic locations, availability, and appointment specifics.

• Address routine inquiries using approved scripts and clinic protocols.

• Manage objections, hesitations, and inquiries while ensuring a positive customer experience.

• Accurately document calls, client responses, appointment bookings, and necessary follow-up actions in designated systems.

• Honor client communication preferences and comply with requests not to be contacted.

• Refer medical questions or concerns to the appropriate veterinary personnel.

• Meet standards for call quality, outreach activity, documentation accuracy, and appointment scheduling.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Proficient spoken English communication skills and a professional telephone demeanor.

• Comfortable with making frequent outbound calls and engaging confidently with customers.

• Ability to establish rapport, actively listen, and communicate with patience and empathy.

• Strong persuasion and objection-handling abilities without being overly aggressive or pushy.

• Exceptional attention to detail and proficient data-entry skills.

• Comfortable utilizing computers, CRM platforms, phone systems, and scheduling software.

• Dependable, accountable, punctual, and capable of working independently.

• Ability to follow scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, dedicated work-from-home setting.

• Windows 11 computer; Macs are not permitted.

• Minimum of 16 GB RAM.

• i5 processor or better.

• Webcam and wired USB headset.

• Additional monitors.

• Reliable wired high-speed internet connection through an Ethernet cable.

• Backup power solution.

• Availability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating hours, Monday through Friday.

• Strong written and verbal English communication skills.

• English-language resume is required.

• Successful completion of a relevant background check may be necessary.

• Veterinary or healthcare experience is a plus but not essential.

🏝️ Benefits

• Weekly pay in arrears.

• Paid training.