Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are due for wellness visits and preventive care.

• Articulate the purpose of the calls in a friendly and professional manner.

• Motivate pet owners to arrange wellness appointments and routine veterinary visits.

• Assist with the appointment scheduling process, including confirming clinic locations, availability, and appointment specifics.

• Address routine inquiries using approved scripts and clinic protocols.

• Manage objections, hesitations, and questions while ensuring a positive customer experience.

• Accurately document calls, client feedback, appointment bookings, and follow-up needs in designated systems.

• Honor client communication preferences and respect requests to refrain from contacting them.

• Forward medical inquiries or concerns to the appropriate veterinary personnel.

• Meet standards for call quality, outreach activities, accurate documentation, and appointment scheduling.

• Provide support to veterinary clinics across the United States.

⛳️ Requirements

• Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Strong verbal English communication skills and a professional telephone demeanor.

• Comfortable with frequent outbound calls and capable of engaging confidently with customers.

• Ability to establish rapport, actively listen, and communicate with patience and empathy.

• Strong persuasion and objection-handling abilities without being overly aggressive or pushy.

• Excellent attention to detail and precise data-entry skills.

• Proficient in using computers, CRM platforms, phone systems, and scheduling software.

• Reliable, accountable, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, and dedicated work-from-home setup.

• Windows 11 computer; Macs are not permissible.

• Minimum 16 GB of RAM.

• i5 processor or higher.

• Webcam and wired USB headset.

• Additional monitors.

• Stable wired high-speed internet connection via Ethernet cable.

• Backup power solution.

• Strong written and verbal English communication skills.

• English resume required.

• Successful completion of any necessary background check may be required for shortlisted candidates.

• Availability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday.

• Flexible scheduling.

• Veterinary or healthcare experience is advantageous but not essential.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.