Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are past due for wellness visits and preventive care.

• Professionally and helpfully articulate the purpose of the calls.

• Motivate pet owners to arrange wellness appointments and routine veterinary visits.

• Provide assistance with scheduling appointments, clinic locations, availability, and appointment specifics.

• Address routine inquiries using approved scripts and clinic protocols.

• Manage objections, hesitations, and questions while ensuring a positive customer experience.

• Accurately document calls, client feedback, appointment bookings, and follow-up needs in designated systems.

• Honor client communication preferences and respect do-not-contact requests.

• Escalate medical inquiries or concerns to the appropriate veterinary personnel.

• Fulfill expectations for call quality, outreach efforts, documentation precision, and appointment scheduling.

• Provide support to veterinary clinics throughout the United States.

⛳️ Requirements

• Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Strong spoken English communication abilities and a professional telephone demeanor.

• Comfortable with making frequent outbound calls and engaging confidently with customers.

• Ability to establish rapport, listen actively, and communicate with patience and empathy.

• Strong skills in persuasion and objection handling without being overly aggressive or pushy.

• Exceptional attention to detail and precise data-entry capabilities.

• Comfortable using computers, CRM systems, telephone platforms, and scheduling software.

• Reliable, accountable, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, and dedicated work-from-home environment is required.

• Windows 11 computer is necessary; Macs are not accepted.

• Minimum 16 GB RAM is required.

• An i5 processor or higher is mandatory.

• A webcam and a wired USB headset are necessary.

• Additional monitors are preferred.

• Reliable wired high-speed internet connection via Ethernet cable is required.

• A backup power solution is needed.

• Strong written and verbal English communication skills are essential.

• An English resume is required.

• Successful completion of applicable background checks may be required.

• Availability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday.

• Schedule flexibility is necessary.

• Experience in veterinary clinics or animal care is preferred but not required.

• Experience in healthcare or medical appointment scheduling is preferred.

• Experience in customer retention and appointment-setting campaigns is preferred.

• Experience making outbound calls to existing customers or clients is preferred.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.