Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients with pets that are overdue for wellness visits and preventive care.

• Articulate the purpose of the calls in a friendly, helpful, and professional manner.

• Motivate pet owners to arrange wellness appointments and routine veterinary visits.

• Provide assistance with appointment scheduling, confirming clinic location and availability, and detailing appointment specifics.

• Address routine inquiries by utilizing approved scripts and adhering to clinic guidelines.

• Manage objections, hesitations, and questions while ensuring a positive customer experience.

• Accurately document calls, client responses, appointment bookings, and follow-up needs in designated systems.

• Respect clients' communication preferences and comply with requests not to be contacted.

• Refer medical queries or concerns to the appropriate veterinary personnel.

• Fulfill expectations for call quality, outreach activities, accurate documentation, and appointment scheduling.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Strong spoken English communication abilities and a professional telephone demeanor.

• Comfortable making frequent outbound calls and engaging confidently with customers.

• Capacity to build rapport, listen actively, and communicate with patience and empathy.

• Strong skills in persuasion and objection handling without being overly aggressive or pushy.

• Excellent attention to detail and proficient data-entry capabilities.

• Comfortable using computers, CRM platforms, phone systems, and scheduling software.

• Reliable, accountable, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while adapting naturally to conversations.

• A quiet, professional, dedicated work-from-home environment.

• Windows 11 computer; Macs are not accepted.

• Minimum 16 GB RAM.

• i5 processor or higher.

• Webcam and wired USB headset.

• Additional monitors.

• Reliable wired high-speed internet connection using an Ethernet cable.

• Backup power solution.

• English resume is required.

• Successful completion of a background check may be required.

• Availability for a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday.

• Strong written and verbal English communication skills.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.