Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets require wellness visits and preventive care.

• Articulate the purpose of calls in a professional and helpful manner.

• Motivate pet owners to arrange wellness appointments and regular veterinary check-ups.

• Assist with scheduling appointments, providing clinic locations, availability, and appointment specifics.

• Address routine inquiries using approved scripts and clinic protocols.

• Manage objections, hesitations, and inquiries with professionalism.

• Accurately document calls, client reactions, appointment confirmations, and follow-up actions in designated systems.

• Honor communication preferences and comply with requests to refrain from contacting clients.

• Escalate medical inquiries or concerns to the appropriate veterinary personnel.

• Fulfill expectations regarding call quality, outreach activities, documentation precision, and appointment scheduling.

• Complete all stages of the hiring process, including resume evaluation, questionnaire, one-way video interview, pre-screen interview, live interviews, and background checks.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Proficient spoken English communication skills and a professional telephone demeanor.

• Comfortable making frequent outbound calls and confidently engaging with customers.

• Capable of building rapport, actively listening, and communicating with patience and empathy.

• Strong persuasion and objection-handling abilities without being overly aggressive or pushy.

• Exceptional attention to detail and accurate data entry skills.

• Proficient in using computers, CRM platforms, phone systems, and scheduling software.

• Dependable, accountable, punctual, and able to work independently.

• Able to follow scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, dedicated work-from-home environment is essential.

• Must have a Windows 11 computer; Macs are not permitted.

• Minimum requirement of 16 GB RAM.

• Must have an i5 processor or higher.

• A webcam and wired USB headset are necessary.

• Additional monitors are preferred.

• A reliable wired high-speed internet connection using an Ethernet cable is required.

• A backup power solution is necessary.

• Strong written and verbal English communication skills are required.

• An English resume is mandatory.

• Successful completion of a relevant background check may be required.

• Candidates must reside in Mexico.

• Availability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday.

🏝️ Benefits

• Weekly pay in arrears.

• Paid training provided.