Outbound Telesales Agent

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Engage with patients to comprehend their needs and address any concerns.

• Promote participation in virtual health programs and services offered by CWMG.

• Actively listen to patients to identify barriers to their participation.

• Effectively communicate the benefits of programs and services to educate and influence patient choices.

• Exhibit empathy and understanding in all patient interactions.

• Professionally handle objections while providing accurate information.

• Establish and maintain trusting relationships to encourage ongoing patient engagement.

• Maintain an extensive knowledge of products, services, and compliance standards.

• Tailor communication styles to meet individual patient preferences.

• Employ problem-solving skills to enhance patient conversion and retention.

• Follow up with patients consistently and professionally.

• Adhere to ethical standards and respect patient autonomy.

• Accurately record patient information and track engagement using EHR and CRM systems.

⛳️ Requirements

• A minimum of 2 years of experience in patient engagement, healthcare outreach, or a related field.

• Exceptional verbal and written communication skills.

• Proven ability to manage difficult conversations with empathy and professionalism.

• Demonstrated success in building relationships and influencing others while ensuring compliance.

• Capacity to adapt to changing priorities and patient needs.

• Strong dedication to ethical standards and regulatory compliance.

• Proficiency in electronic health record (EHR) systems.

• Proficiency in customer relationship management (CRM) platforms.

• Familiarity with telehealth platforms.

• Familiarity with secure messaging.

• Familiarity with Microsoft Office Suite.

• Ability to quickly learn and apply new technologies relevant to patient outreach and compliance.

• Capability to maintain data privacy and comply with HIPAA and organizational security protocols.

• Minimum home internet speed of 25 Mbps download and 10 Mbps upload.

• Ability to work from a designated space free from interruptions to protect member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability.

• Life insurance.

• Whole-person wellness benefits.

• Occasional travel to Humana offices for training or meetings.