Outbound Telesales Agent

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Make outbound calls to members to promote and arrange virtual appointments.

• Explain the advantages of virtual appointments and how they improve members’ healthcare experiences.

• Utilize persuasive methods to motivate members to book appointments.

• Resolve questions and concerns regarding virtual services, providing accurate information and assistance.

• Keep thorough records of calls, member feedback, and scheduled appointments in the CRM system.

• Follow up with members, external entities, and/or providers as necessary.

• Ensure timely responses to inquiries from members and providers.

• Work collaboratively with team members and supervisors to meet weekly and monthly scheduling goals.

• Remain updated on healthcare services and offerings.

• Comply with regulatory and compliance standards when managing member information.

⛳️ Requirements

• Excellent verbal communication skills.

• Ability to engage customers meaningfully to foster emotional connections and advocacy.

• Skill in simplifying complex information and integrating internal efforts to enhance customer experience.

• Comfort in a telephonic-intensive work environment.

• Proficiency in Microsoft Outlook, Word, and Excel.

• Enthusiasm for being part of an organization dedicated to improving consumer experiences continuously.

• Bachelor’s degree is preferred.

• Experience in telephonic sales, both inbound and outbound, is preferred.

• Familiarity with value-based primary care and/or Medicare Advantage is preferred.

• Bilingual in English/Spanish, with the capability to speak, read, and write in both languages fluently and without assistance is preferred.

• Access to home internet with a minimum download speed of 25 Mbps and upload speed of 10 Mbps.

• A dedicated workspace free from interruptions to safeguard member PHI/HIPAA information.

• Willingness to occasionally travel to Humana offices for training or meetings.

🏝️ Benefits

• Bonus incentive plan based on both company and individual performance.

• Medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Additional whole-person wellness and healthcare opportunities.