Outbound Tele Sales Agent

This is a fully remote position, open to applicants in Texas.

📋 Description

• Make outbound calls to members to promote and arrange virtual healthcare appointments.

• Explain the advantages of virtual appointments and how they improve members’ healthcare experiences.

• Utilize persuasive methods to motivate members to book appointments.

• Respond to questions and concerns about virtual services, offering precise information and support.

• Keep comprehensive records of calls, member feedback, and scheduled appointments in the CRM system.

• Follow up with members, external entities, and providers as needed.

• Promptly address member and provider inquiries to meet service and quality objectives.

• Work collaboratively with team members and supervisors to meet weekly and monthly scheduling goals.

• Stay updated on healthcare services and offerings.

• Comply with regulatory and compliance requirements when managing member information.

⛳️ Requirements

• Excellent verbal communication skills.

• Ability to meaningfully connect with customers to foster emotional engagement and advocacy.

• Skill in simplifying complex information and integrating internal efforts for an optimal customer experience.

• Comfortable in a telephonic-intensive work environment.

• Proficient in Microsoft Outlook, Word, and Excel.

• A strong desire to contribute to an organization committed to enhancing consumer experiences.

• Bachelor’s degree is preferred.

• Experience in telephonic sales (inbound or outbound) is preferred.

• Knowledge of value-based primary care and/or Medicare Advantage is preferred.

• Bilingual in English and Spanish is preferred, with the ability to speak, read, and write in both languages fluently.

• Must provide internet service with a minimum of 25 Mbps download and 10 Mbps upload speeds.

• A dedicated workspace free from interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on individual and/or company performance.

• Medical, dental, and vision insurance.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Whole-person wellness benefits.

• Flexible remote work arrangement.

• Occasional travel to Humana offices for training or meetings.