Outbound Sales Team Leader

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Become a vital part of our team as an Outbound Sales Representative, assisting customers in uncovering valuable insurance review opportunities while advancing your career in a dynamic, remote-first setting.

• Manage the daily operations of a lead generation team based in the Philippines, focusing on outbound customer engagement and qualification efforts.

• Enhance team performance through coaching, quality assurance, reporting, and continuous improvement initiatives, ensuring agents adhere to approved qualification processes, compliance standards, and customer engagement protocols.

• Provide leadership, coaching, and support to a team of Outbound Sales Representatives.

• Track daily, weekly, and monthly performance in relation to established KPIs and targets.

• Conduct regular one-on-one coaching sessions, performance evaluations, and developmental conversations.

• Facilitate daily team huddles and performance meetings.

• Cultivate a positive, accountable, and results-oriented team culture.

• Oversee attendance, productivity, and overall team engagement.

• Guide team members in effective questioning techniques, objection handling, and customer engagement strategies.

• Review call recordings and deliver constructive feedback.

• Ensure consistent compliance with approved call scripts, qualification frameworks, and compliance standards.

• Monitor call quality and pinpoint coaching opportunities.

• Assist in the onboarding and ongoing development of new team members.

• Identify skill gaps and coordinate focused training initiatives.

• Generate and evaluate daily, weekly, and monthly performance reports.

• Track and report on essential performance metrics, including Contact Rates, Qualification Rates, Transfer Rates, Conversion Metrics, Attendance, and Productivity.

• Address operational challenges and suggest process enhancements.

• Ensure smooth, accurate, and compliant customer transitions to advisers.

• Act as the primary connection between the lead generation team and business stakeholders.

• Effectively communicate team performance, challenges, and opportunities.

• Partner with leadership to execute performance improvement strategies.

⛳️ Requirements

• A minimum of 3 years of experience in outbound sales, telesales, appointment setting, lead generation, BPO, insurance, or financial services sectors.

• At least 1–2 years of experience in leading a voice-based sales or customer contact team.

• Proven capability to coach, mentor, and develop high-achieving sales professionals.

• Strong knowledge of sales, lead generation, and contact center KPIs.

• Experience in conducting call quality assessments and performance reviews.

• Ability to lead coaching sessions, performance discussions, and team meetings effectively.

• Excellent analytical, reporting, and organizational skills.

• Outstanding English communication skills, both written and verbal.

• Strong stakeholder management and relationship-building skills.

• Documented success in leading teams to meet performance and sales objectives.

• Results-driven leadership style with a significant focus on accountability and ongoing improvement.

🏝️ Benefits

• Enjoy the flexibility of remote work while collaborating with global teams.

• Access opportunities for leadership development and career advancement.

• Be part of a performance-driven culture that emphasizes coaching, accountability, and continuous enhancement.