Outbound Sales Team Lead

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Guide, mentor, and inspire a team of outbound sales agents.

• Track daily call activities, productivity levels, and conversion rates.

• Conduct regular coaching sessions and performance evaluations.

• Review call recordings and offer constructive feedback.

• Ensure agents consistently achieve quality and activity benchmarks.

• Support the onboarding and continuous training of new team members.

• Collaborate closely with the U.S. client to relay performance metrics and operational updates.

• Identify coaching opportunities and implement performance enhancement plans as necessary.

• Cultivate a positive, competitive, and results-oriented team culture.

• Generate reports on team KPIs and conversion statistics.

⛳️ Requirements

• At least 3 years of outbound sales experience.

• A minimum of 2 years in a leadership or supervisory role within an outbound sales team.

• Proven track record in managing KPIs, coaching agents, and enhancing performance.

• Strong grasp of outbound sales techniques and objection management.

• Exceptional leadership, communication, and organizational skills.

• Familiarity with CRM systems and sales reporting tools.

• Ability to thrive in a fast-paced, metrics-focused environment.

• Prior experience in financial services, lending, insurance, or a related field is highly beneficial.

🏝️ Benefits

• Public Holidays: You will be expected to work on both South African and U.S. public holidays, with compensation for South African public holidays provided in accordance with the BCEA.

• Internet Requirements: A fixed fibre connection with a minimum speed of 25 Mbps (both upload and download) is essential. A wired Ethernet connection is required, and candidates without a fixed fibre line cannot be considered.

• Power Backup: A dependable power backup solution is necessary to handle load shedding or outages, and candidates without backup power cannot be considered.

• Work Environment: Fully remote.

• Competitive base salary along with an appealing commission structure.