Outbound Sales Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage incoming inquiries as well as outbound customer service and sales interactions.

• Resolve basic technical issues effectively.

• Deliver high-quality products and services to customers.

• Actively listen to customers, comprehend their needs, and address their concerns.

• Utilize systems and technology for efficient account management tasks.

• Identify sales opportunities and employ sales techniques to enhance products and services.

• Articulate and present products and processes clearly to customers.

• Appropriately escalate customer dissatisfaction to the management team.

• Achieve first-call resolution through adept problem-solving and call handling.

• Engage with hundreds of customers weekly across the nation.

• Participate in compensated on-the-job training.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or equivalent is required.

• Strong organizational, written, and verbal communication skills.

• Typing speed of over 20 words per minute with precision.

• Basic familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Fundamental understanding of the Windows operating system.

• Highly dependable with consistent attendance and punctuality.

• Ability to assess, troubleshoot, and follow up on customer inquiries.

• Skilled in conflict resolution, problem-solving, and negotiation.

• Customer service mindset, demonstrating empathy, responsiveness, patience, and diligence.

• Capability to multitask, maintain focus, and manage oneself effectively.

• Strong team collaboration and customer-centric approach.

• Ability to excel in a dynamic and fast-paced environment with change and uncertainty.

• Excellent interpersonal skills and the capacity to cultivate relationships with both team members and customers.

• Must be authorized to work in the country where the position is located.

• Willingness to undergo a Level II background and/or security investigation, including fingerprinting.

• Willingness to participate in drug screening; this does not apply in Canada.

🏝️ Benefits

• Paid time off (PTO).

• Paid holidays.

• Supplemental health coverage through Blue Cross for full-time staff.

• Options for life insurance.

• Accident and critical illness insurance.

• Opportunities for internal promotion and career advancement.

• Compensated training.

• A team-oriented and engaging workplace atmosphere.

• Casual dress code.