Outbound Sales Call Center Agent – Health and Wellness

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Conduct a significant volume of outbound sales calls to engage with customers and identify their needs or concerns.

• Provide clarification, recommendations, and solutions to customers through telephone interactions.

• Foster positive relationships with customers to enhance the company's image and public perception.

• Aim to boost customer satisfaction by delivering exceptional customer service.

• Make outbound calls to customers to promote new products and services.

• Document call notes and reports as needed and ensure they are updated in the database.

• Gather and assess all pertinent information to address complaints and inquiries effectively.

• Maintain an extensive understanding of existing products and services.

• Execute additional related tasks as assigned.

• Close premium programs for qualified leads.

⛳️ Requirements

• 2–4 years of experience in outbound sales, telesales, or call center environments.

• Familiarity with medical, health, wellness, info-products, or food supplements.

• Demonstrated cold-calling experience with strong objection-handling skills.

• Strong phone presence along with excellent communication, customer service, and sales abilities.

• Proficient in written and spoken English communication skills (C1/C2 level).

• Customer-oriented mindset with the capacity to adjust communication styles to various personality types.

• Strong problem-solving, interpersonal, and active listening capabilities.

• Ability to multitask, prioritize, and manage time effectively.

• Capable of working under pressure and managing stressful situations appropriately.

• Proficient in relevant computer applications and CRM systems.

• Self-motivated, growth-oriented, and dedicated to long-term career advancement.

• Proven experience in closing high-ticket offers such as coaching, medical, wellness, or consulting services (preferred).

• Ability to sell across various price points and product categories.

• Consultative, ethical, and client-first sales approach.

• Strong discipline in pipeline management, follow-up, and lead nurturing.

• A laptop or desktop computer capable of efficiently managing daily work tasks.

• Reliable and high-speed internet connection suitable for uninterrupted calls and online systems.

• A quiet and distraction-free workspace for professional communication with customers.

🏝️ Benefits

• Competitive base salary plus performance-based commission opportunities.

• Uncapped commissions.

• Professional training, coaching, and ongoing skill development.

• Supportive, growth-focused, and collaborative global team culture.

• Permanent work-from-home setup.

• Long-term career advancement opportunities.

• Vacation and health leave benefits.

• Health budget.

• Internet subsidy.

• Team-building activities and virtual events.