Outbound & Inbound Phone Specialist – Home Services, Plumbing

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Conduct outbound calls to former customers, initiate estimates, and engage with existing leads to drive sales and schedule appointments.

• Follow up with customers who have previously declined or postponed plumbing services.

• Professionally manage objections and motivate customers to proceed with service offerings.

• Respond to inbound customer inquiries, provide assistance, and arrange appointments.

• Precisely document calls, customer interactions, and appointments within Housecall Pro.

• Perform fundamental tasks in Excel, including data entry and monitoring.

• Uphold a professional, friendly, and customer-centric demeanor on every call.

• Foster rapport and convert discussions into scheduled appointments.

• Act as a personable and knowledgeable extension of the company's office team.

⛳️ Requirements

• Demonstrated experience in outbound calling, sales follow-ups, or appointment scheduling is essential.

• Previous experience in managing inbound customer calls.

• Background in home services (plumbing, HVAC, electrical, or equivalent industries) is highly advantageous.

• Excellent spoken English with clear pronunciation and a neutral, easily understandable accent.

• Strong listening skills, adeptness in handling objections, and a persuasive yet professional communication style.

• Comfortable making repeated follow-up calls while ensuring a positive customer experience.

• Proficient in basic Microsoft Excel; skills will be evaluated.

• Available to work during US Eastern Time hours, including some Saturdays.

• Dependable, organized, and capable of working independently.

• Experience with Housecall Pro, ServiceTitan, or similar field service management software is preferred.

• Familiarity with residential home services, customer estimates, and scheduling service appointments is favored.

🏝️ Benefits

• Timely payments, every time.

• Payments processed through Wise.

• Direct training provided for clients.

• Dedicated Account Manager as your primary point of contact.

• Stable, long-term placement with a growing U.S.-based company.

• Exposure to a diverse array of modern SaaS platforms.

• Opportunities for increased responsibilities as the company expands.

• Recognition for tenure among long-term team members.

• Clear pathways for escalation.

• Supportive team culture across all accounts.

• Potential for increased hours or additional accounts based on performance.

• Acknowledgment for loyalty and long-term growth.