Outbound Customer Service Representative

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Conduct high-volume outbound calls to current customers.

• Follow up with customers to promote repeat business and reactivate dormant accounts.

• Generate bookings for maintenance appointments and service calls.

• Identify potential opportunities for HVAC replacements.

• Maintain a steady daily calling activity and engage with customers consistently.

• Accurately record customer interactions and outcomes in the CRM system.

⛳️ Requirements

• At least 1 year of experience in high-volume outbound calling for US-based campaigns.

• Background in customer service, customer retention, or appointment scheduling.

• Resilient and dependable, capable of managing a full day of outbound calls.

• Strong spoken English with a friendly and natural telephone demeanor.

• Consistent employment history with reliable tenure.

• Experience with ServiceTitan or other home services CRM platforms is a plus.

• Familiarity with maintenance or membership plan campaigns is advantageous.

• Ability to work during US hours.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional growth and development.