Outbound Contacts Representative

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Serve as the company's representative by initiating outbound communications with members and/or providers.

• Resolve a range of issues presented by members and providers.

• Undertake diverse and moderately complex tasks in administration, operations, and customer support.

• Execute calculations as required.

• Conduct necessary follow-ups with members and/or providers.

• Ensure timely responses to inquiries to uphold service and quality standards.

• Clarify departmental policies and procedures for task completion.

• Recognize work expectations and quality benchmarks within established guidelines.

• Organize and prioritize tasks with a degree of independent judgment.

• Deliver a premium experience to providers and HUBs as a member of the Provider Concierge Team.

⛳️ Requirements

• Candidates MUST be residents of Arizona, Ohio, Florida, Indiana, Missouri, North Carolina, New Mexico, or Tennessee.

• Experience with CenterWell Specialty Pharmacy Patient Care Coordinator onboarding or other specialized teams within CenterWell Specialty Pharmacy is required.

• A minimum of 6 months of customer service experience is necessary.

• Proficiency in Microsoft Office suite, including Outlook, Word, and Excel.

• Capability to adapt and excel in a fast-paced work environment.

• Exceptional attention to detail is essential.

• Strong typing and computer navigation skills are required.

• Ability to handle multiple or competing priorities, including various computer applications at the same time.

• Effective verbal and listening communication skills are mandatory.

• Availability from Monday to Friday between 11:30 AM and 8:00 PM EST is required.

• An Associate's or Bachelor's Degree is preferred.

• Experience in the healthcare sector is preferred.

• Call center experience is preferred.

• Ability to submit a resume in PDF or Word format is needed.

• A home internet connection with a minimum of 25 Mbps download and 10 Mbps upload speeds is required.

• A dedicated workspace free from interruptions to safeguard member PHI/HIPAA information is essential.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement savings plan.

• Paid time off.

• Company-recognized holidays and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance benefits.

• Option for home or hybrid home/office working arrangements.

• Occasional travel to Humana offices for training or meetings.

• HireVue interview technology providing scheduling flexibility.