Outbound Call Center Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Undergo comprehensive training.

• Become a member of one of four MDS teams representing assigned clients.

• Conduct calls for 4 to 8 different clients throughout an 8-hour workday utilizing predictive dialing technology.

• Complete roughly 16 to 24 calls per hour, with an average pause of 20 to 30 seconds between calls.

• Communicate positively, engagingly, and enthusiastically with donors and potential donors while adhering to approved scripts.

• Secure financial contributions on behalf of clients.

• Meet or exceed minimum fundraising and productivity targets.

⛳️ Requirements

• At least 1 year of successful outbound telemarketing experience or a robust employment history characterized by long-term stability.

• A dedicated wired internet connection is essential.

• A quiet workspace at home that is free from typical household distractions.

• Basic computer proficiency.

• A strong commitment to and enthusiasm for charitable and non-profit initiatives.

• A willingness to learn.

• Persistence in achieving goals.

• Must uphold the company's faith-based Christian values.

🏝️ Benefits

• Participation in a performance bonus program.

• Paid break time.

• Eligibility for health insurance after 2 months of employment.

• Employer covers 75% of the base employee health insurance premiums.

• Paid time off.

• Opportunities for advancement into management roles.

• Potential to progress to Inbound Donor Services positions.

• Opportunity to manage donor portfolios ranging from $1k to $10k for clients.

• Preference for internal promotions whenever feasible.

• A workplace that supports recovery-friendly practices.