Sales, Call Center Scheduling

This is a fully remote position, open to applicants in Texas.

📋 Description

• Communicate with prospective customers through both inbound and outbound calls to arrange qualified in-home appointments.

• Interact with homeowners seeking information about products and services; create a sense of urgency and guide them towards the next step.

• Ensure that customer needs are in line with company capabilities to optimize Design Consultant sales opportunities.

• Utilize the CRM system to document interactions, update customer information, and manage call outcomes.

• Achieve or surpass performance metrics, including appointment conversion rates and quality of interactions.

• Provide an outstanding first impression and maintain the Express Flooring customer experience.

⛳️ Requirements

• 1–2 years of sales or call center experience with a proven history of achieving goals.

• Energetic, outgoing, and ambitious personality.

• A strong desire to exceed expectations and deliver exceptional service.

• Experience in confidently handling objections.

• Willingness to learn, with solid computer skills and an openness to coaching.

• Dependability, professionalism, and the ability to excel in a fast-paced environment.

• Excellent listening skills, attention to detail, and a patient, service-oriented approach.

• Flexibility and a positive attitude when faced with busy periods.

• Must currently reside and work in Texas.

• Availability to work shifts during office hours, including one weekend shift.

🏝️ Benefits

• Comprehensive training and continuous coaching to ensure your success.

• Access to advanced training platforms.

• Competitive commission structure and industry-leading earning potential.

• Dynamic and energetic team environment with opportunities for advancement.

• Comprehensive medical, dental, and vision plan options.

• Health Savings Account available with HDHP enrollment.

• Flexible spending accounts for health and dependent care.

• Company-paid basic life insurance.

• Optional supplemental life insurance.

• Company-funded short-term disability insurance.

• Optional long-term disability insurance.

• Company-covered Accident and Hospital Indemnity insurance.

• 401(k) plan with company matching, including pre-tax and Roth options.

• Paid time off (PTO).

• Bereavement leave.

• Maternity leave.

• Seven company-paid holidays.

• Employee Assistance Program (EAP).