Outbound Call Center Agent

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Undergo comprehensive training.

• Be designated to one of four MDS teams representing a specific set of clients.

• Make calls for 4–8 different clients throughout an 8-hour workday utilizing predictive dialing technology.

• Complete approximately 16–24 calls per hour, with an average interval of 20–30 seconds between calls.

• Engage with donors and potential donors using a pre-approved script.

• Obtain financial contributions on behalf of clients.

• Achieve minimum fundraising and productivity targets.

⛳️ Requirements

• A minimum of 1 year of successful outbound telemarketing experience or a solid employment history with long-term stability.

• A reliable wired internet connection.

• A quiet workspace at home, free from typical household distractions.

• Fundamental computer skills.

• A strong commitment and enthusiasm for charitable and non-profit initiatives.

• A willingness to learn.

• Persistence in achieving goals.

• Ability to uphold the company's Christian values and workplace culture.

• Must be available to work 40-hour shifts.

🏝️ Benefits

• Opportunity to participate in a performance bonus program.

• Paid break time.

• Eligibility for health insurance after 2 months of employment.

• Employer covers 75% of the employee's base health insurance premiums.

• Paid time off.

• Opportunities for advancement into management roles, Inbound Donor Services positions, and donor portfolio management.

• Preference for internal promotions whenever feasible.

• Supportive environment for recovery-friendly workplace practices.