Out-of-Hours Service Agent

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to inbound calls, messages, and emails from clients and healthcare professionals promptly, even outside regular UK business hours.

• Manage urgent shift bookings, cancellations, or amendments with precision and urgency.

• Coordinate and dispatch available healthcare personnel in accordance with client needs and staff availability.

• Accurately log all interactions, shift modifications, and incidents into the system (e.g., CRM, scheduling software).

• Escalate complex or critical issues to the designated on-call manager or internal team as necessary.

• Deliver outstanding customer service while maintaining composure in high-pressure situations.

• Adhere to Alpha24 Healthcare’s standard operating procedures and communication protocols consistently.

⛳️ Requirements

• Proven experience in customer service, dispatching, or staffing coordination, ideally within the healthcare or recruitment sectors.

• Strong spoken and written English communication abilities.

• Capability to work autonomously, make informed decisions, and prioritize tasks in a dynamic environment.

• Familiarity with CRM or scheduling software is advantageous but not mandatory.

• Technologically adept with reliable internet access and a quiet remote working environment.

• Availability to work during UK night shifts, weekends, and public holidays.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and career advancement.

• Flexible working hours to accommodate work-life balance.