OSS Team Lead

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee the Operations Support Services team and related processes

• Assess colleagues' workloads

• Deliver training and supervise individual transactions

• Offer technical guidance on work procedures

• Develop and implement quality assurance protocols, standards, metrics reporting, and auditing processes

• Educate the OSS team on their roles and responsibilities

• Analyze quality data, perform audits, monitor quality metrics, and report results

• Manage non-compliance issues until resolution

• Organize staffing schedules to ensure adequate coverage in the department

• Undertake additional duties as assigned

• Support the organization’s quality initiatives

• Travel as necessary

• Administer company personnel policies and adhere to staffing standards and training recommendations

• Conduct interviews, hire staff, and develop performance plans for colleagues

• Facilitate performance discussions with colleagues

• Provide support, direction, leadership, and motivation to encourage optimal performance

⛳️ Requirements

• Bachelor's degree from an accredited institution is preferred

• A minimum of six (6) years of relevant experience or an equivalent combination of education and experience is required

• At least two (2) years of experience in claims management is required

• Some demonstrated experience with software specifications is required

• Supervisory experience is preferred

• Exceptional oral and written communication skills, including presentation abilities

• Proficient in PC usage, including Microsoft Office applications

• Strong leadership, management, and motivational skills

• Excellent analytical and interpretive abilities

• Strong organizational capabilities

• Effective time management skills

• Good judgment and discretion

• Ability to handle multiple projects and prioritize tasks

• Ability to collaborate effectively in a team environment

• Capability to meet or surpass Performance Competencies

• Willingness to travel as required

🏝️ Benefits

• Work-life balance

• Equal Opportunity Employer

• Drug-Free Workplace

• Reasonable accommodations considered

• Diverse, equitable, and inclusive workplace