OSS Associate

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Offer administrative assistance to the claims department.

• Evaluate scanned documents for essential data.

• Investigate and manage electronic correspondence.

• Adjust documents to rectify claims and/or identify the responsible party.

• Comply with Best Practices and adhere to indexing guidelines.

• Uphold service level agreements and achieve production targets.

• Execute additional responsibilities as assigned.

• Contribute to the organization's quality initiatives.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A minimum of one (1) year of general office experience or an equivalent mix of education and experience is required.

• Experience in claims processing is preferred.

• Strong oral and written communication abilities.

• Proficient in PC usage, including Microsoft Office applications.

• Possess analytical and interpretative skills.

• Strong organizational capabilities.

• Excellent interpersonal skills.

• Ability to collaborate effectively in a team setting.

• Capable of meeting or surpassing Performance Competencies.

• Ability to manage work-related stress effectively.

• Capacity to juggle multiple priorities at once.

• Ability to meet deadlines consistently.

• Proficient in computer keyboarding.

• Willingness to travel as necessary.

🏝️ Benefits

• Promote work-life balance.

• Provide reasonable accommodations when needed and appropriate.

• Equal Opportunity Employer.

• Maintain a Drug-Free Workplace.