OSA Support Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee site systems and carry out technical troubleshooting to guarantee that content is displayed as planned.

• Acquire knowledge and utilize site hardware along with the relevant server and screen player software components.

• Contribute to the knowledge base and troubleshooting procedures, along with training and documentation of standard operating procedures.

• Handle the complete incident resolution and repair transactions.

• Make outbound calls as needed to sample, track, and document selected advertising campaigns.

• Use ticketing systems for tracking incidents.

• Employ network management systems for content and playlist delivery through both electronic and physical mediums.

• Maintain professionalism and courtesy when interacting with both internal and external customers.

⛳️ Requirements

• A minimum of a high school diploma or its equivalent.

• Experience in technical support or related training is preferred.

• Knowledge of computer hardware, software, and networking is preferred.

• Familiarity with Windows and Linux operating systems.

• Experience with Microsoft Office Suite (Outlook, Word, Excel) is required.

• Strong verbal communication and written documentation skills with a keen eye for detail.

• Commitment to maintaining confidentiality regarding sensitive and proprietary company and client information.

• Excellent customer service and interpersonal skills with the capability to exceed customer expectations.

• Willingness to work overtime hours as necessary during periods of high support volume.

🏝️ Benefits

• Medical, dental & vision coverage.

• Vacation and sick leave.

• 401(k).

• Competitive pay.