Order Management Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Evaluate customer orders prior to dispatch, ensuring that products, pricing, and terms are accurate, complete, and in line with company policy.

• Reconcile customer order details with the internal system of record.

• Collaborate with Sales, Sales Operations, and Deal Desk to address order discrepancies.

• Address Sales inquiries concerning the status of opportunities and the closure process for those opportunities.

• Work together with global colleagues to find solutions for common order challenges and promote consistency in global processes.

• Assist in implementing enhancements to Samsara’s systems and tools to facilitate smoother order reviews.

• Partner with Sales Operations, Order to Cash, and Business Technology on various company projects.

• Aid in the creation and ongoing upkeep of reporting dashboards that monitor order volume and activity.

• Advocate for and integrate Samsara’s cultural principles as the company expands globally.

⛳️ Requirements

• A minimum of 2 years of professional experience.

• Proficient written and verbal communication skills in English.

• Exceptional attention to detail with a focus on accuracy and timeliness.

• Capability to work independently as well as collaboratively within a larger team.

• Competence to multitask, adjust, and manage time efficiently in a dynamic environment.

• Strong interpersonal and communication abilities.

• A mindset geared towards continuous improvement and receptiveness to feedback.

• Skill in prioritizing and handling multiple responsibilities concurrently.

• Availability to work during Pacific Time Zone business hours.

• Willingness to extend hours during month and quarter-end periods.

• A Bachelor’s degree in Business, Finance, or a related discipline is preferred.

• Proficient in CRM and CPQ platforms; Salesforce experience is favored.

• Background in a contract specialist, order management, or related finance role, ideally within a SaaS or technology environment.

• An appreciation for using data to drive significant business process improvements.

• Ability to establish and maintain strong relationships with key stakeholders and peers.

🏝️ Benefits

• Performance-based bonuses/variable pay.

• Equity options for qualifying roles.

• Flexible, employee-driven remote work model.

• Stipend for professional development.

• Comprehensive health insurance plans.

• Parental leave benefits.

• Flexible working arrangements.

• Support for remote work.

• Office spaces available for employees who prefer in-person work.

• Commitment to equal opportunity employment.

• Reasonable accommodations provided throughout the recruitment process.