Order Management Representative, 14 Month Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver order management and product knowledge assistance to both internal and external customers.

• Daily retrieval of purchase orders.

• Conduct data entry, order entry, and invoicing tasks.

• Provide support to the Sales team as necessary.

• Create reports utilizing ERP or other designated methods.

• Execute all responsibilities for major accounts, if applicable.

• Prepare customs documentation and necessary paperwork for product shipments.

• Manage international logistics, including the preparation of pro forma invoices, letters of credit, country of origin documentation, and Incoterms.

• Communicate information to relevant departments efficiently and punctually.

• Address client inquiries and resolve complaints.

• Troubleshoot issues related to customer orders and order entry.

• Provide backup support for other Order Management Representatives during absences and breaks.

• Maintain a dedicated workspace equipped appropriately for efficient and comfortable work.

• Report directly to the Manager of Order Management.

⛳️ Requirements

• College Diploma in Business Administration, Operations Management, or a related field.

• A minimum of three (3) years of experience in a similar Order Management position within a manufacturing setting.

• Some familiarity and experience with international shipments and customs documentation.

• Proficient in English.

• At least one (1) year of experience with Epicor 10 ERP or other ERP systems.

• Customer service and detail-oriented mindset.

• Exceptional organizational, time management, analytical, and follow-up abilities.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Word, Outlook, and internet applications.

• Intermediate skills in Excel, including pivot tables and VLOOKUP.

• Capability to perform basic mathematical calculations.

• Willingness to work overtime as necessary.

🏝️ Benefits

• Exceptional work environment.

• Competitive compensation package.

• Positive, modern, business casual atmosphere.

• Dedicated workspace with suitable equipment, including one or more monitors tailored to the role.