Ops Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Offer expertise across all aspects of the Employee Navigator platform, along with any other alternative technology platforms.

• Establish and uphold standardized internal procedures for data collection templates and client-specific benefit regulations.

• Conduct testing scenarios during the implementation phase to verify system accuracy.

• Collaborate with service providers to initiate Electronic Data Interfaces as needed.

• Deliver technology education and enrollment assistance during open enrollment periods.

• Assist internal Account Executives and Benefit Strategists with their technology requirements.

• Develop and sustain the process workflow related to the Benefits technology implementation process.

⛳️ Requirements

• Bachelor’s Degree in Information Systems or a related field.

• 4-5 years of experience in a technology/systems position within the health insurance sector.

• Excellent verbal, written, and English communication skills.

• Ability to work overnight or graveyard shifts in Philippine time or during US operating hours.

• Proficient in using a PC and possess advanced knowledge of software necessary for task completion.

• Software proficiency must encompass the Microsoft Office suite, including Excel, Word, Outlook, and Publisher.

• Must demonstrate a dynamic and competent ability to learn new software applications.

🏝️ Benefits

• Industry-leading salary packages.

• Permanent work-from-home arrangement.

• Company equipment provided.

• Internet stipends upon regularization.

• HMO Coverage.

• PTO credits and service incentive leaves.

• Major spring and winter company live events.

• Monthly employee appreciation virtual events.

• Company-sponsored career skills training courses.

• A company culture dedicated to your personal and professional development.