Operations Support Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer guidance on daily business functions, systems, procedures, and best practices in operations.

• Establish trustworthy relationships with franchise owners through proactive communication and follow-up efforts.

• Recognize operational trends, risks, and opportunities that may impact franchise performance.

• Supply the Regional Director with timely insights and data for coaching, intervention, and strategic decision-making.

• Keep precise documentation of interactions with owners, operational challenges, and office status.

• Collaborate with various corporate departments to address operational challenges.

• Assist in operational initiatives, new programs, and process enhancements.

• Create and sustain workflows, standard operating procedures, and informational resources.

• Utilize reporting, AI tools, and operational data to enhance support effectiveness.

• Act as an escalation resource and operational consultant for the Ops Support Team.

• Aid in training and knowledge dissemination for the Ops Support Team.

• Deliver operational coaching to enhance franchise owner capabilities and accountability.

• Address franchise owner inquiries related to daily operations and business processes.

• Conduct proactive outreach to assess operational health.

• Monitor operational reports and pinpoint offices at risk operationally.

• Investigate and resolve intricate operational issues with internal departments.

• Support office openings, transitions, technology integration, and process implementation.

• Engage in meetings focused on owner performance, operational trends, and opportunities for improvement.

• Analyze recurring issues and propose process enhancements.

⛳️ Requirements

• Full-time position.

• Exempt status.

• Acts as a subject matter expert and escalation resource for the Ops Support Team.

• Capable of providing operational guidance on systems, processes, and best practices.

• Proficient in analyzing operational reports and data to uncover risks, trends, and opportunities.

• Skilled in maintaining accurate operational documentation and records.

• Able to collaborate with cross-functional corporate departments.

• Competent in developing workflows, standard operating procedures, and informational resources.

• Familiar with using reporting, AI tools, and operational data.

• Capable of providing operational coaching and facilitating training and knowledge sharing.

🏝️ Benefits

• Competitive salary.

• Health and wellness programs.

• Opportunities for professional development and growth.

• Flexible work environment.