Operations Support – Strategy Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take charge of intricate operational issues that are ambiguous and provide structure and clarity to undefined challenges affecting care delivery.

• Oversee comprehensive enterprise initiatives across various markets and collaborate with cross-functional teams.

• Manage enterprise operations improvement projects independently, aimed at developing simplified, repeatable, and scalable processes.

• Design and deliver presentations focusing on key indicators of clinical excellence.

• Develop training materials, job aids, standard operating procedures (SOPs), workflows, and other support resources.

• Contribute to the creation of operations playbooks, role-specific manuals, checklists, and departmental guides.

• Organize and lead cross-functional workgroups for complex initiatives.

• Utilize complex data to shape informed recommendations.

⛳️ Requirements

• Must currently reside in California, with a preference for Southern California.

• Should be comfortable with 20-25% travel, depending on project and business requirements.

• Willingness to work a varied schedule that may include evenings, nights, weekends, and overtime is essential.

• A Bachelor's degree is required.

• Certification in Lean Six Sigma (Black Belt preferred) or similar process improvement methodologies is highly sought after.

• A minimum of four (4) years of experience in project and process improvement within the healthcare sector; experience with PACE is particularly desirable.

• Background in a healthcare or clinic environment, with the capability to independently manage comprehensive healthcare operations initiatives with minimal supervision.

• Proven ability to facilitate complex clinical operations improvement initiatives while mentoring junior team members on sub-workstreams.

• Experience in leading teams with direct reports, including responsibilities for hiring, onboarding, training, and providing constructive feedback and mentorship.

• Proficiency in Microsoft Office applications is required.

• Familiarity with Electronic Medical Records systems is necessary.

• Exceptional critical thinking and analytical skills, alongside strong verbal and written communication capabilities and presentation skills.

• Proof of vaccination or a declination form is required prior to employment.

🏝️ Benefits

• Medical insurance coverage (including Medical, Dental, and Vision).

• 17 days of personal time off (PTO).

• 12 recognized holidays annually.

• 6 sick days.

• 401K savings plan with matching contributions.

• Comprehensive compensation package inclusive of base salary and bonuses.

• Additional benefits available.

• Adherence to vaccination policies and infection control/PPE standards.