Operations Support Specialist

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Deliver operations support services encompassing record/documentation maintenance, storage and retrieval of records, account upkeep, imaging, and account openings.

• Act as a liaison among operations personnel, relationship managers, project managers, custodians, and clients.

• Address customer inquiries and oversee escalated issues.

• Discover opportunities to present value-added products and services while complying with laws and regulations governing Telesales.

• Engage with management daily regarding productivity, quality, availability, and MIS indicators.

• Provide written and oral communications to secure approval for accurate financial entries and resolve inaccuracies.

• Facilitate training and support staff queries within the Disputes area.

• Assist a diverse range of products and services.

• Participate in Lean and process improvement initiatives.

• Tackle complex problems based on best practices and precedents, escalating when necessary.

• Evaluate risks and ensure adherence to relevant laws, rules, regulations, and policies.

• Coordinate follow-ups and offer guidance to guarantee quality, timelines, and outcomes.

• Maintain consistency, quality, and timeliness of administrative outputs.

• Analyze intricate business challenges and suggest practical solutions.

⛳️ Requirements

• 2-4 years of pertinent experience.

• Proficient in Microsoft Office.

• In-depth knowledge of the Dispute process.

• Capable of working independently and applying problem-solving skills.

• Proven analytical abilities.

• Consistently demonstrates effective and clear written and verbal communication skills.

• High School diploma or equivalent.

🏝️ Benefits

• Discretionary and formulaic incentive and retention awards.

• Medical, dental & vision coverage.

• 401(k) plan.

• Life, accident, and disability insurance.

• Wellness programs.

• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.