Operations Support Representative – Level I

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming orders and images to verify that all required clinical information has been provided, including checking the image count.

• Execute both proactive and reactive data order entry.

• Conduct outbound calls to obtain missing images, orders, worksheets, or other information as requested by physicians.

• Enter data from faxed orders into the system.

• Confirm that hospitals requesting services are covered at the time of their request.

• Handle inbound calls effectively.

• Organize conference calls involving doctors, RNs, and radiology technicians.

• Recognize and resolve non-technical issues, such as discrepancies in studies.

• Maintain documentation of all study-related activities.

• Assist doctors and technicians when patient care necessitates additional information or radiologist-to-hospital conference calls.

• Carry out other assigned duties as needed.

• Ensure consistent, dependable, and punctual attendance for scheduled shifts.

⛳️ Requirements

• No formal education is required.

• Preferred: Two or more years of experience in customer service within a contact center setting.

• Strong verbal and written communication skills are essential.

• Demonstrated sense of urgency and capability to multi-task effectively.

• Ability to collaborate within a team as well as work independently.

• Proficiency in telephone etiquette.

• A medical background is advantageous.

• Must exhibit a professional, courteous, and respectful demeanor.

• High attention to detail is a must.

• Strong organizational and prioritization skills are necessary.

• Capable of sound judgment and decision-making.

• Proficient in a PC environment, including Windows, Internet, Instant Messaging/Virtual Chat, and general email applications.

• Regular and dependable attendance is required.

• Availability to work scheduled shifts in a 24/7 operational setting.

🏝️ Benefits

• Equal opportunity employer.

• An inclusive, safe, and welcoming work environment.

• Fair and unbiased consideration for all candidates.

• Recognized with a Top Workplace Award, promoting a mission-driven culture.

• A casual-professional, fast-paced, and collaborative workplace atmosphere.