Operations Support Engineer

This is a fully remote position, open to applicants in France.

📋 Description

• Ensure the operational upkeep and ongoing functionality of the system following its deployment.

• Deliver second-level support by assessing and resolving incidents, issues, and service requests within established service level agreements.

• Execute corrective, adaptive, preventive, and perfective maintenance tasks.

• Oversee system health and performance using observability tools and respond proactively to alerts and events.

• Collaborate with DevSecOps Engineers on deployments, automation enhancements, and environment optimization.

• Work in partnership with Database Administrators, Architects, and operational teams on system operations, configuration management, and change control.

• Engage in change and release management, deployment preparedness, rollback planning, and validation testing.

• Contribute to post-incident evaluations and root-cause analyses.

• Maintain operational documentation, runbooks, and knowledge base articles.

• Assist in knowledge transfer and handover processes.

• Provide operational support for middleware and integration components, including gateways, data transformation and messaging platforms, identity and access management systems, web servers, and content management platforms.

⛳️ Requirements

• A university degree in IT or a related field.

• A minimum of 5 years of relevant experience in IT.

• At least 3 years of experience in IT operations or application/system support.

• A minimum of 2 years providing second-level (L2) support for large-scale, mission-critical systems.

• Familiarity with ITIL-aligned frameworks and structured change and release management processes.

• Strong comprehension of Incident, Problem, Change, Release, Event, and Knowledge Management.

• Proficiency in IT service management tools such as ServiceNow.

• Experience with Linux/Unix environments, container orchestration platforms, and observability stacks.

• Knowledge of CI/CD pipelines and configuration management tools.

• Understanding of application runtime environments, APIs, middleware, and integration technologies.

• Familiarity with API management and gateway platforms, event streaming, message-oriented middleware, data transformation, identity and access management, web infrastructure, content management platforms, and mobile build/deployment pipelines.

• Knowledge of database performance monitoring, backup, and recovery coordination.

• Understanding of system hardening, patching, and vulnerability remediation.

• Familiarity with middleware, integration, observability, and automation tools.

• Excellent command of the English language.

• ITIL Foundation or higher, Linux administration, container orchestration, or equivalent certification is advantageous.

🏝️ Benefits

• Competitive salary based on qualifications and experience.

• Option for a comprehensive benefits package for remuneration-based employment.

• Work as part of a team dedicated to serving a major European Institution.

• An international, multilingual, and multicultural working environment.

• Commitment to Equal Employment Opportunity.

• Confidential handling of applications.