Operations Support Center Manager – CPG

This is a fully remote position, open to applicants in Rhode Island.

📋 Description

• Mentor and cultivate employee growth.

• Ensure enhancement and adherence to quality assurance processes.

• Maintain and promote operational procedures alongside compliance.

• Oversee employees' overall performance; keep precise records of their work performance.

• Evaluate the feasibility of all requests and their associated impacts, both analytical and technical.

• Communicate all modifications and improvements effectively.

• Follow and implement company policies and procedures diligently.

• Recruit, onboard, and train new employees in accordance with company policy and operational procedures.

• Ensure prompt and professional resolution of any client or customer issues.

• Foster and maintain a positive working relationship and communication with leadership, clients, and customers.

• Stay updated on clients, accounts, and industry trends.

• Use sound judgment to safeguard confidential company information.

⛳️ Requirements

• Bachelor's degree or equivalent work experience (4+ years).

• At least 1 year of relevant team leadership experience.

• Proficiency in computer applications: Word, Excel, PowerPoint, and Outlook.

• This role includes direct supervisory responsibilities.

• Work setting: Office environment.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for career advancement.

• Supportive and collaborative work environment.