Operations Support Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver valuable information and address inquiries from clients.

• Respond promptly to client complaints and questions.

• Record client interactions and escalate issues when necessary.

• Work collaboratively with team members to improve client services.

• Assist with technical integrations for merchants.

• Oversee daily operations to ensure efficiency and client satisfaction.

⛳️ Requirements

• Timely responses to client inquiries.

• Engage with clients through multiple communication channels.

• Recognize and resolve client complaints effectively.

• Have comprehensive knowledge of our products.

• Accurately document all client interactions, transactions, comments, and complaints following standard operating procedures.

• Communicate and coordinate with colleagues as needed.

• Elevate concerns through established escalation paths.

• Provide insights on the efficiency of the client service process.

• Ensure client satisfaction by offering professional support.

• Aid in the technical integration for merchants.

• Actively participate in monitoring daily operations.

• You will be a great fit if you:

• Share our values of Belief, Positivity, Accountability & Ownership, Speed, and Execution.

• Have proven experience in customer support or as a client service representative.

• Possess at least 1 year of customer service experience with English-speaking businesses/clients/customers, preferably in e-commerce or related fields.

• Have a history of exceeding performance targets.

• Display a customer-oriented mindset with the ability to adapt to various personalities.

• Exhibit excellent communication and analytical skills.

• Demonstrate the ability to multitask, prioritize, and manage time effectively.

• Are knowledgeable and proficient in using spreadsheets (preferred).

• Have a strong background in e-commerce or PSP customer service.

• Are experienced with MS Office, G-Suite, Zendesk, or similar tools.

• Show genuine care for customers and clients.

• Possess exceptional written and verbal communication skills, along with email and chat etiquette.

• Maintain a proactive attitude and be self-motivated.

• Take initiative and be detail-oriented in a fast-paced environment.

• Have a proven track record of being organized, methodical, and thorough.

• Exhibit strong computer skills in eCommerce/PSP applications and the ability to quickly learn new applications.

• Be a team player capable of building strong relationships with co-workers and stakeholders (both internally and externally).

• Be willing to work flexible shift schedules.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Comprehensive health and wellness benefits.

• Dynamic and inclusive work environment.

• Employee discounts and perks.