Operations Support Associate – 6 Month Contract

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Carry out daily operational tasks within Flowdash workflow queues in accordance with established procedures.

• Handle routine administrative duties such as data entry, document organization, and updating statuses.

• Monitor and address operational requests and inquiries by adhering to standard operating procedures.

• Assist in wire processing workflows by preparing necessary documentation and tracking approvals.

• Help organize and maintain fund documents, investor records, and operational correspondence.

• Ensure accurate data maintenance across various systems and report discrepancies to senior team members.

• Aid in the preparation of standard operational documentation using templates and predefined formats.

• Collaborate with internal teams to collect required information and documentation.

• Monitor task completion against service-level agreements (SLAs) and escalate issues when necessary.

• Adhere to detailed process documentation and checklists to guarantee accuracy and consistency.

• Engage in process improvement initiatives by pinpointing inefficiencies and proposing solutions.

⛳️ Requirements

• 1–3 years of experience in operations support, administrative positions, back-office operations, or customer service.

• Strong attention to detail and the capability to accurately follow step-by-step procedures.

• Excellent organizational skills with the ability to manage multiple tasks concurrently.

• Strong written and verbal communication skills in English.

• Comfortable with learning and utilizing new software tools and systems.

• Reliable internet connection and the ability to work remotely during overlapping US business hours.

• Proficiency in Google Workspace or Microsoft Office (Excel, Docs, Sheets).

• Experience in financial reconciliations (a plus, not required).

• Familiarity with CRM systems, workflow tools, or data entry platforms (a plus, not required).

• Background in finance, banking, BPO, or financial operations (a plus, not required).

🏝️ Benefits

• Competitive compensation tailored to the Philippines market.

• Fully remote work setup.

• Opportunity to gain insights into US investment fund operations.

• Supportive team environment with well-defined processes and training.

• Growth opportunities as the operations team expands.