Operations Supervisor, Mid-Level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Lead and cultivate high-performing teams;

• Ensure the accomplishment of operational objectives and quality metrics;

• Track and evaluate KPIs such as NPS, CSAT, FCR, Service Level, AHT, and Average Wait Time (AWT);

• Formulate action plans for ongoing improvement;

• Address conflicts, provide feedback, and foster team engagement;

• Guarantee excellence in customer service and operational outcomes.

⛳️ Requirements

• Bachelor's degree in Business Administration, Engineering, Education (Pedagogy), or related fields;

• Prior experience as an Operations Supervisor in a Call Center, Contact Center, or BPO;

• Experience in managing operational metrics and developing teams;

• Proficiency in Microsoft Office (Office Suite);

• Flexibility in scheduling: must be available for shifts starting at 1:30 PM;

• Competitive edge: candidates with full availability will be better suited to the profile needed, considering Konecta's operational dynamics and requirements.

🏝️ Benefits

• Transportation allowance

• Meal allowance

• Medical and dental assistance

• Life insurance

• Childcare assistance (up to 24 months)

• TotalPass

• Bullla Card

• Partnership with SESC

• Discounts at colleges and educational institutions

• Discounts at amusement parks

• Real opportunities for professional growth