Operations Supervisor

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee and guide teams engaged in title operations responsibilities

• Offer assistance to Title/Underwriting in resolving title issues

• Support Escrow while prioritizing customer requirements

• Collaborate with Production, Title/Underwriting, Escrow, Post Closing, and other related departments

• Ensure adherence to compliance, policies, production targets, and deadlines

• Establish processes and manage daily operational functions

• Assign tasks, oversee workflow, and suggest staffing requirements

• Conduct interviews in consultation with management and provide hiring recommendations

• Prepare and execute performance evaluations

• Deliver continuous feedback and coaching

• Advocate for team members and communicate changes in compensation

• Develop processes and metrics aimed at enhancing customer service, quality, turnaround time, and productivity

• Assess training needs for subordinates

• Provide consistent status updates and reports to the manager

⛳️ Requirements

• 3–5 years of experience directly related to the field

• More than 2 years of proven experience in a leadership or supervisory capacity

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401k

• PTO/paid sick leave

• Employee stock purchase plan

• Inclusive, people-first workplace culture

• Equal opportunity employer