Operations Strategy Lead

This is a fully remote position, open to applicants in Uruguay.

📋 Description

• Act as the primary business lead for the development and upkeep of Enterprise-wide initiatives.

• Evaluate and document workflows, pinpointing vulnerabilities in processes and organizational frameworks.

• Gather and assess data to support recommendations aimed at enhancing workflows.

• Create business requirements for significant projects.

• Identify, execute, and assess initiatives designed to boost efficiency, Net Promoter Score (NPS), First Call Resolution (FCR), and the overall employee experience.

• Collaborate with the Operations Leadership Team, the Manager of Escalation/Quality Assurance, IT, and the Corporate Training Team to discover and propose improvement opportunities.

• Recommend and implement specific tools, processes, and procedures for accurately gauging operational advancements.

• Ensure that effective processes are established for interactions with key internal stakeholders.

⛳️ Requirements

• Previous experience with Global Operations is preferred.

• Background in the Health Insurance industry and international experience (whether professional or personal) is a notable advantage.

• Strong critical thinking abilities and expertise in data analysis.

• Possess a keen ability to identify process deficiencies.

• Exceptional listening, verbal, written, and telephone etiquette skills for business communication.

• A strong customer service mindset, investigative skills, and the confidence to lead team transformations.

• Excellent facilitation and analytical problem-solving skills along with strong organizational and time management capabilities.

• Strong collaborative abilities to work across departments to address inquiries and effectively engage with all levels within the organization.

• Proficient in Microsoft Office applications.

🏝️ Benefits

• Competitive salaries across LATAM (in USD).

• 100% remote work from any location in LATAM.

• Opportunity to be part of a cooperative and rapidly expanding global team.

• Daily collaboration and close interaction with international teams, including those in the US.

• A role that offers high visibility and ownership, where your contributions have a direct impact on the business.