Operations Specialist – HR Services

This is a fully remote position, open to applicants in Lebanon.

📋 Description

• Oversee Service Delivery and Operational Excellence.

• Implement HR, PRO, and GRO services for clients, including visa processing, employee registration, insurance issuance, certificate renewals, and residency management.

• Ensure exceptional accuracy and timeliness in all assigned tasks and services.

• Keep all systems and trackers (ClickUp, internal CRMs, Excel sheets, etc.) updated with a minimum of 95% accuracy.

• Deliver services through government platforms such as QIWA, GOSI, Muqeem, and Mudad, ensuring compliance and operational efficiency.

• Engage with government entities (MISA, MC, MOFA, Chamber of Commerce, etc.) both online and in person as needed.

• Maintain and improve documentation, SOPs, and process checklists to guarantee consistency, efficiency, and scalability.

• Record working hours in relevant tracking systems and uphold an optimal utilization rate.

• Ensure all deliverables and updates are systematically documented for reporting and compliance purposes.

• Address operational bottlenecks or delays and coordinate solutions within your scope of responsibilities.

• Stay informed about changing regulations and adjust workflows accordingly.

• Share insights and updates with colleagues to promote a culture of continuous improvement.

⛳️ Requirements

• Strong comprehension of HR, PRO, and GRO processes within Saudi Arabia.

• Proficient in using government portals such as QIWA, GOSI, Mudad, Muqeem, and similar systems.

• Excellent attention to detail, organization, and time management skills.

• Proficiency in Microsoft Office (particularly Excel) and CRM tools.

• Strong written and verbal communication abilities in both Arabic and English.

• Proven capability to manage multiple requests while maintaining quality and compliance.

• A proactive learner who excels in a fast-paced environment and quickly adapts to new systems or regulations.

• Integrity, accountability, and reliability; you take pride in completing tasks correctly and on time.

🏝️ Benefits

• Not specified