Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist with daily Seller Central operations, which include updating listings, maintaining the catalog, monitoring the account, and troubleshooting backend issues.

• Identify and resolve issues related to listings, catalogs, variations, suppressions, and flat files.

• Initiate, manage, and follow up on Seller Support cases to ensure prompt resolution.

• Prepare, update, and troubleshoot flat files for changes related to the catalog and listings.

• Keep track of account health, listing statuses, backend alerts, and operational challenges that may affect marketplace performance.

• Effectively communicate updates, issues, and next steps to internal team members via Slack, Teams, Gmail, and other communication channels.

• Document recurring workflows and assist in the creation of support SOPs to enhance operational consistency.

⛳️ Requirements

• 3–5 years of experience in backend operations of Amazon Seller Central, preferably within larger eCommerce companies or multiple brands.

• Strong proficiency in resolving issues related to listings, catalogs, account health, and Seller Support.

• Practical experience with flat files, updating listings, backend troubleshooting, and case management.

• Capability to work independently, prioritize tasks effectively, and resolve issues with minimal supervision.

• Excellent written and verbal communication skills in English.

• Familiarity with Amazon Seller Central, Slack, Microsoft Teams, Gmail, and flat files.

🏝️ Benefits

• 100% Remote Work

• 13th Month Pay

• Healthcare (HMO)

• Comprehensive Fringe Benefits package

• Paid Service Incentive Lead (SIL)

• Paid Philippines Holidays

• Free Learning and Development Programs