Operations Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• The Operations Specialist is accountable for managing the recruitment process for both quantitative and qualitative projects, assisting US Project Managers to ensure that studies are delivered according to client specifications.

• The Operations Specialist collaborates with team members to successfully execute the project, taking full responsibility for the sampling components of assigned projects.

• Assists in managing the technical execution throughout a project’s lifecycle.

• Aids with programming, link testing, translations, fieldwork setup, and coordination with partners.

• Manages up to 30 active projects to maintain expertise and experience in market research recruitment.

• Possesses a comprehensive understanding of recruitment methodologies for studies; coordinates with fieldwork coordinators and project managers to optimize available options for maximum effectiveness.

• Develops a sampling plan for the designated projects.

• Conducts regular project reviews and alerts project managers to any challenges that may arise.

• Provides recruitment updates to the project management team as requested.

• Ensures project completion aligns with the timelines set by the client.

• Demonstrates excellent knowledge of M3 sampling, emailing, and reporting tools to maximize their effectiveness in supporting project deliverability.

• Maintains 100% accuracy and demonstrates exceptional attention to detail.

• Fosters collaborative relationships across departments to ensure insights are effectively communicated and understood.

• Requires strong organizational skills to manage multiple projects and achieve effective outcomes.

• Keeps M3 outsourced project recruitment rates and costs within established KPIs.

• Achieves client satisfaction scores above target levels.

• Participates in the internal kickoff (IKO) and prepares the client kickoff (CKO) presentation.

• Manages partner coordination, encompassing external liaison communications and ongoing updates.

• Oversees the translation process and performs thorough link checks.

• Submits surveys to the programming team.

• Attends all client calls to ensure alignment and offer support.

• Assists in troubleshooting any link-related issues.

• Sets up automated data exports as necessary.

• Provides client contact information to the Quick Charts team for setup.

• Submits partner request forms as required.

• Oversees internal recruitment efforts in conjunction with the custom recruitment (CR) team.

• Coordinates and schedules pre-tests.

• Collaborates with the fieldwork team to resolve any questions or issues.

• Reconciles counts for invoicing purposes and ensures alignment with partners.

⛳️ Requirements

• Bachelor’s degree in sales, marketing, or equivalent experience.

• Proven experience in assisting or managing multiple projects simultaneously.

• Proficient in Excel with strong skills in Microsoft Office.

• Ability to work collaboratively as part of a team and demonstrate flexibility in assigned tasks.

• Self-motivated and thrives in a dynamic work environment.

• Comfortable with change, capable of identifying opportunities amid uncertainty, and possesses analytical and strategic thinking skills.

• Maintains 100% accuracy and demonstrates exceptional attention to detail.

• Strong organizational skills, as the role entails working across various projects to achieve effective outcomes.

• Preferred experience with complex market research projects, which may include intricate sampling.

• Exceptional written and verbal communication skills, with a solid understanding of English grammar rules.

• Experience with email marketing automation and familiarity with email marketing best practices.

🏝️ Benefits

• Must be willing to work during US shift hours.

• All personal information will be kept confidential in accordance with EEO guidelines.