Operations Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Act as a proactive point of contact for clients and their families.

• Facilitate the onboarding of new clients and ensure all necessary documentation is completed.

• Address inquiries related to scheduling, services, billing, and general operations.

• Maintain accurate client records and follow up on pending items.

• Oversee and assist with client billing processes.

• Review TutorBird billing every two weeks for precision.

• Respond to client inquiries concerning invoices and payments.

• Monitor outstanding balances and aid in accounts payable and reimbursements.

• Assist with financial reporting and data gathering.

• Enhance and maintain company processes and standard operating procedures (SOPs).

• Help with school district contracts, compliance, and billing matters.

• Keep track of insurance, licenses, certifications, and renewal deadlines.

• Ensure the maintenance of accurate organizational records.

• Identify and recommend opportunities for workflow improvements and efficiency enhancements.

• Gain proficiency in EF Specialists’ systems, such as TutorBird, Google Workspace, BambooHR, QuickBooks Online, PeopleKeep, Zoom, Google Meet, Excel, and Google Sheets.

• Offer basic troubleshooting, training, and support to team members.

• Assist with HR and administrative tasks as required.

• Support meetings, events, and special projects.

• Aid management in tracking operational goals and key performance indicators (KPIs).

• Provide daily problem-solving and operational support to the team.

• Fulfill additional responsibilities as assigned by management.

⛳️ Requirements

• Bachelor’s degree is preferred.

• A minimum of 3 years of experience in operations, administration, customer service, billing, or a related field.

• Strong organizational abilities and customer service skills.

• Excellent written and verbal communication skills.

• Proficiency in Excel and Google Sheets.

• Comfortable learning and managing various technology systems.

• Experience with billing, HR, compliance, or financial administration is advantageous.

• Ability to work independently, manage multiple priorities, and meet deadlines.

• Strong judgment, problem-solving abilities, and attention to detail.

• Capability to handle confidential information with professionalism.

• Positive, collaborative, proactive, and responsive attitude.

• Only applicants from California will be considered.

🏝️ Benefits

• Fully remote work environment.

• 401K matching.

• Health care reimbursement for those working 30+ hours.

• Technology reimbursement.