Operations Specialist – AM

This is a fully remote position, open to applicants in United States.

📋 Description

• Assign the appropriate teachers to classrooms, ensuring that 100% of classrooms and students have access to a qualified teacher each day.

• Utilize an absence management system to oversee assignments and fulfill both same-day and advance requests.

• Enhance Guest Teacher participation through creativity, innovation, and effective people management.

• Focus on daily and weekly goals while remaining adaptable to the evolving needs of schools.

• Execute essential data entry tasks with meticulous attention to detail.

• Serve as the primary point of contact between schools, Guest Teachers, and Kokua.

• Maintain professional and warm communication with teachers and schools while keeping composure in high-pressure situations.

• Cultivate relationships with Guest Teachers to encourage tenure and successful assignment completion.

• Offer classroom support and assistance by leveraging educational knowledge and background.

• Collaborate with school partners to ensure satisfaction, retention, and the delivery of high-quality service.

• Strategically utilize data to enhance fill rates, Guest Teacher utilization, processes, and overall performance.

• Perform data analysis using Excel and Google Sheets.

• Work closely with Regional and Talent Teams to align talent with classrooms and support organizational success.

• Meet deadlines and contribute a positive attitude to the team.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in a relevant field.

• 1-2 years of experience in teaching or closely interacting with students is preferred.

• Outstanding written and verbal communication skills along with strong interpersonal abilities.

• Excellent time management and prioritization skills, capable of tracking details and deadlines across multiple tasks.

• Self-driven with a proven ability to achieve goals independently.

• Proficient with technology.

• Capable of collaborating across various functions and teams within the organization.

• Effective communicator (both written and verbal) who responds promptly.

• Availability to work Monday through Thursday from 6:00 AM to 2:30 PM ET; Friday from 6:00 AM to 10:00 AM ET; and a 4-hour shift on Sunday.

• Flexibility may be required based on operational needs.

🏝️ Benefits

• Comprehensive benefits package along with generous time off.

• Consideration for merit increases during performance reviews.

• Option for remote work arrangement.